For many people, public transportation in large cities is indispensable and a daily companion. However, ensuring safe and punctual service is a logistical masterpiece “behind the scenes.” This is especially true in Berlin, which has the largest and oldest subway network in Germany.
The BVG (Berliner Verkehrsbetriebe) is responsible for coordinating the subway system. We supported them in the UI design of the new software for the subway operations control center. In this case study, you can learn more about the project, the challenges, and the results.
Initial Situation & Project
The BVG’s operations control center monitors and controls subway traffic. One of its key tasks is to detect and rectify deviations from normal operations. In addition to controlling the subway, this task also includes providing information to passengers.
Various subsystems are available to employees in the operations control center to help them perform their tasks. As part of this project, these subsystems were to be integrated into a uniform user interface.
Our Approach
01
First steps in the project – from kickoff to project plan
At the beginning, we immersed ourselves deeply in the initial situation, the tasks of the operators, and the objectives of the project. The BVG presented us with their initial ideas. One result of this phase was a joint project plan. In addition to a schedule, this also included the BVG’s expectations as well as specific tasks and responsibilities.
02
On-site and in-design research phase
To gain a solid understanding of the situation in the operations control center, we then moved on to the user research phase. To this end, we accompanied employees on site as they performed their tasks over several shifts and documented processes, challenges, and wishes.
In addition to user research, our design team also started work on the first work package. In preparation for the concept and visual design phases, design research was carried out and the results documented.
03
The initial concepts in the form of wireframes
We used the findings from the research phase to develop the initial use rinterface concepts. The challenge here was to integrate the various subsystems with their many functions into a uniform interface that was suitable for the tasks at hand.
As is usual in this phase, we worked with wireframes. This enabled rapid communication with BVG and easy integration of feedback.
04
A strong concept is followed by strong visuals.
Based on the wireframes, our design team was able to start developing the visual style. In addition to the existing style elements of the BVG, legal requirements also had to be taken into account.
This resulted in a visual design that perfectly suits the tasks of the users and complies with regulatory requirements – while also looking good.
05
Documentation of results
Every well-thought-out user interface design is based on elements and rules. We documented these and made them available to BVG. This will make it easier to make changes to the new user interface at a later date and, if necessary, to integrate additional subsystems and functions in the same style.
06
The result
The software, including the user interface, is currently still in technical development. Therefore, final feedback is still pending. However, large parts of the user interface could already be presented to users in a test facility. Both the appearance and the operating concepts have been met with enthusiasm.
Let’s get started!
Do you have a complex interface and want outstanding UX and flawless usability? Then let’s get started. We look forward to getting to know you and your product.