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4 best practices for working with a UX agency

Author: Marvin Kolb

Reading time:

Nov 2023

Working with a UX agency can be a transformative experience for any company looking to measurably improve its digital presence or the UX and user experience of its own product.

To get the most out of this partnership, it’s crucial to follow effective methods and approaches. In this blog post, we highlight key elements that are essential for a successful collaboration with a UX agency.

In addition to best practices, you will also learn how to ensure that you choose the right UX agency and that they deliver a high-quality result.


Why is choosing a high-quality UX agency important?

Choosing a high-quality UX agency is critical to the success of your product development for several reasons:

  1. Knowledge and expertise: a quality UX agency has the knowledge and expertise to design complex and critical applications with better usability and user experience. They can help you identify the needs and requirements of your target audience and develop solutions that meet those needs.
  1. Time and cost savings: Hiring a quality UX agency can save you time and money. An experienced agency can work more efficiently and help you avoid potential mistakes or setbacks during development. This allows you to get your product to market faster and make better use of your budget.
  1. Competitive advantage: A quality UX agency can help you stand out and gain a competitive advantage. By designing a better user experience, you can improve customer loyalty and satisfaction, which will positively impact your business success.

And now to our best practices!


1: Involving the UX agency right from the start

Early involvement of a UX agency can decisively contribute to project success. Especially when designing complex and critical applications, the agency can optimize the intuitive design and user experience right from the start.

By integrating the UX agency during the initiation phase of a project, usability-oriented considerations flow into the planning and development process at an early stage. Thus, usability problems can be proactively avoided, and a high level of acceptance among end users can be ensured.

The following applies here: it is better to invest resources when errors are still easy to rectify. The later an agency is involved in product development, the costlier it is to rectify usability and UX deficiencies.


2: Clear communication of goals and requirements

Effective communication of the company’s goals and requirements to a UX agency is essential for successful collaboration. Clear and precise communication helps the UX agency to understand the company’s needs and respond accordingly.

Effective communication of requirements includes providing concrete details and expectations. This can include aspects such as the desired purpose of the application, the target group, or technical requirements. This allows the UX agency to develop customized UX strategies tailored to the company’s requirements.

A joint, intensive kick-off meeting is just as essential as regular updates.


3: Regular exchange and feedback

The relationship between a company and its UX agency should be based on regular dialog and active feedback processes. This approach ensures the project’s direction and allows timely reactions to potential challenges or opportunities.

Regular exchange ensures mutual understanding and builds a solid partnership. This relationship fosters collaboration, increases trust, and enables more efficient problem-solving.

Communication is at the heart of every project. Companies must clearly articulate their needs, goals, and requirements and provide regular feedback to the UX agency to ensure that the solutions developed meet their needs.

But communication should not be a one-way street. The UX agency should offer proactive input and expert opinions simultaneously.

The exchange should be open and honest to make the project’s strengths and potential improvements visible.

Overall, regular exchange and feedback increase the project’s quality and the relationship between the company and the agency. This enables smooth project implementation and ultimately promotes end-user satisfaction with the delivered application.

It also lays a good foundation for possible future projects.


4: Transparency and trust in the expertise of the UX agency

Transparency considerably strengthens trust in a UX agency’s work. With clear and open communication, companies can better understand the process and feel more confident in the agency’s abilities.

The project’s success depends on the UX agency’s expertise and transparent communication. When the agency’s progress and decisions are clearly understood, there is complete trust in the joint work.


How can you ensure that a UX agency delivers a high-quality result?

Finding a quality UX agency that delivers outstanding results can be challenging. However, there are some steps you can take to ensure you choose the right agency for your needs.

Here are some tips to ensure quality output from a UX agency:

  1. Research and evaluate: conduct comprehensive research to identify potential UX agencies. Check their website, review their projects and references, and read client reviews. Look for agencies that have experience in designing complex and critical applications.
  1. Portfolio analysis: Examine the agency’s portfolio closely. Check whether the designs are appealing and user-friendly. Pay attention to the various projects and whether they have solved problems similar to your company’s.
  2. expertise and experience: Ensure the agency has a team of experienced UX designers. Check their qualifications and experience in product development, UI design, and user experience design. The portfolio can also provide you with information here.
  • 4 Awards and accolades: Does an agency win awards and accolades for its work, perhaps even several years in a row? This is a vital sign of quality.


How do you choose the right UX agency for a project?

Choosing the right UX agency takes time and careful consideration. Here are some critical steps to consider when choosing a UX agency:

  • Define your requirements: Before looking for a UX agency, you should clearly define your goals, requirements, and expectations. Think about the results you want to achieve.
  • Check experience and expertise: Check the agency’s experience and expertise. Look at their previous projects and see if they have experience in similar industries or projects. Also, look at their expertise, e.g., in the areas of user research, usability testing, and interaction design.
  • Obtain references and customer reviews: Ask for references and read client reviews to learn more about the agency. Find out how satisfied their previous clients were with their work and whether they achieved the expected results.
  • Check team and resources: Ensure the agency has an experienced and competent team capable of successfully delivering your project. Also, check that the agency has the necessary resources, such as tools, labs, and technology, to meet your requirements.
  • Communication and collaboration: Communication and collaboration with the UX agency are crucial to the project’s success. Ensure the agency has clear communication channels and the team can work well with you. A good agency will be able to understand your needs and communicate effectively.
  • Budget and timeline: Ensure the agency can accommodate your budget and timeline. Clarify all financial and timing aspects early on to ensure clarity and clarity.

By following the steps above and defining your requirements, you can ensure that you find an agency that meets your goals and expectations and helps you deliver a better user experience.

Want ten concrete criteria to help you compare UX agencies? Then we recommend our article “10 criteria you can use to compare UX agencies instantly“.



A good user experience agency will help you design complex and critical applications with better usability and user experience, ultimately leading to happier customers and a successful product.

To summarize, these are the best practices for working with a UX agency:

  • Clear communication: communicate goals and requirements to enable custom-fit UX strategies.
  • Early involvement: To optimize usability and user experience, involve the UX agency from the start of the project.
  • Regular exchange and feedback: Establish an open dialog and active feedback process to correct course and improve collaboration.
  • Transparency and trust: Important for understanding the process and trusting the agency’s capabilities.

Of course, several factors have to be suitable for a successful collaboration. If we are on your shortlist of UX agencies, we would love to get to know you and your product. Get in touch using our contact form.


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