Table of Content
Contextual Inquiry uses a mixture of field observation and interview. The idea behind the method is to observe the user in his real environment while he is using the product and to ask him directly about his behavior
How does a Contextual Inquiry work?
These questions are answered by a Contextual Inquiry
- Which features do my users really need?
- How come users use my product differently than expected?
- What general usability problems does my product have?
- Does the user want to use my product?
- Who are the main users of my product and how do they differ?
- Where do problems (e.g., errors, waiting, getting “lost”) occur when using my product?
- Does the design of my interface support users in their tasks?
How does a Contextual Inquiry work with us?
Let us find out together whether a Contextual Inquiry is the right method for your question and how a cooperation works in detail. You can find our contact details here.
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