Mehr Infos

Experiential interview – What is it?

Author: Minh Nguyen

Reading time:

Sep 2023
The experiential interview is a special form of interview that specifically aims to identify positive experiences in the users’ (work) everyday life.
 
In contrast to typical usability methods, the use of the experiential interview is not about preventing negative feelings, but about specifically shaping positive feelings.
 

How does an experiential interview work?

The idea of the experiential interview is to identify parts of an activity that are perceived as positive and fulfilling and then to specifically promote and consider these in the product design.
 
In contrast to the conventional interview, no or very little space is given to telling about negative aspects so as not to shift the focus of the conversation in this direction.
 
 
Otherwise, however, the same rules can be applied as in conventional interviews, and the procedure is also largely identical.
At the end, a list of elements is obtained that lead to the activity being perceived as worthwhile.
 
Subsequently, either the developers, the usability experts, or the users can consider how these elements can be taken into account in the product.
 

The experiential interview answers these questions

  • What features do my users really need?
  • How does the use of my products change over time?
  • Is there anything about my product that annoys or excites my users?

 

How does an experiential interview work with us?

Let’s find out together whether an experiential interview is the right method for your question and how a collaboration works in detail. You can find our contact details here.

 

Not the right method for your question?

In our method assistant we have compiled the most important methods for the most typical questions. Try out the method assistant and find exactly the right method for your question: Click here for the method assistant.

 

0 / 5 (0)

Subscribe for our newsletter

E-Mail *
This field is hidden when viewing the form
This field is for validation purposes and should be left unchanged.

Related Posts

The Needs Series Part 8: Meaningfulness

If there is a lack of meaning in one’s own life and actions, this has physical effects. The anxiety and stress level rises and a feeling of emptiness sets in.

You should therefore use psychological product design to prevent the need for meaningfulness from being satisfied.

read more
What is “Usability”?

The word "usability" crosses your path more and more often and you wonder what exactly it is all about? Maybe you even have a rough idea of the concept behind it, but now you want to know exactly?...

read more