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Experiential interview – What is it?

Author: Minh Nguyen

Reading time:

Sep 2023
The experiential interview is a special form of interview that specifically aims to identify positive experiences in the users’ (work) everyday life.
In contrast to typical usability methods, the use of the experiential interview is not about preventing negative feelings, but about specifically shaping positive feelings.

How does an experiential interview work?

The idea of the experiential interview is to identify parts of an activity that are perceived as positive and fulfilling and then to specifically promote and consider these in the product design.
In contrast to the conventional interview, no or very little space is given to telling about negative aspects so as not to shift the focus of the conversation in this direction.
Otherwise, however, the same rules can be applied as in conventional interviews, and the procedure is also largely identical.
At the end, a list of elements is obtained that lead to the activity being perceived as worthwhile.
Subsequently, either the developers, the usability experts, or the users can consider how these elements can be taken into account in the product.

The experiential interview answers these questions

  • What features do my users really need?
  • How does the use of my products change over time?
  • Is there anything about my product that annoys or excites my users?


How does an experiential interview work with us?

Let’s find out together whether an experiential interview is the right method for your question and how a collaboration works in detail. You can find our contact details here.


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