Mehr Infos

Critical Incident Technique – What is it?

Author: Minh Nguyen

Reading time:

Sep 2023

Especially for existing products that are already established on the market and are now to be further developed, changes are time-consuming and expensive.

How does the method work?

The Critical Incident Technique is a method that allows to find out very precisely which moments in the handling of a product really stayed in the user’s mind.

 

The Critical Incident Technique answers these questions

  • Where do problems (e.g. errors, waiting times, getting “lost”) occur when using my product?
  • How does the use of my products change over time?
  • Is there anything about my product that annoys or excites my users?
  • Does the design of my interface distract the user from their task (e.g. monitoring or driving a vehicle)?

 

How does the method work with us?

Let us find out together whether a Critical Incident Technique is the right method for your issue and how a collaboration works in detail. You can find our contact details here.

 

Not the right method for your question?

In our method assistant we have compiled the most important methods for the most typical questions. Try out the method assistant and find exactly the right method for your question: Click here for the method assistant.

0 / 5 (0)

Subscribe for our newsletter

E-Mail *
Hidden
This field is for validation purposes and should be left unchanged.

Related Posts

The Needs Series Part 6: Stimulation

If the user’s need for stimulation is not satisfied, there is a risk of boredom and thus a poor user experience, which in the worst case can make not only the product but also the entire brand uninteresting for a user. Well-integrated stimulation, on the other hand, ensures that we experience the use of a product as more exciting and thrilling. It keeps us on task, focused, and most importantly, interested. This results in a huge increase in UX.

read more
Heuristic Evaluation – What is it?

Even though testing a product with users is the ultimate discipline in product development, there are quick and inexpensive methods that are also suitable for identifying serious usability problems...

read more