Especially for existing products that are already established on the market and are now to be further developed, changes are time-consuming and expensive.
How does the method work?
The Critical Incident Technique is a method that allows to find out very precisely which moments in the handling of a product really stayed in the user’s mind.
The Critical Incident Technique answers these questions
- Where do problems (e.g. errors, waiting times, getting “lost”) occur when using my product?
- How does the use of my products change over time?
- Is there anything about my product that annoys or excites my users?
- Does the design of my interface distract the user from their task (e.g. monitoring or driving a vehicle)?
How does the method work with us?
Let us find out together whether a Critical Incident Technique is the right method for your issue and how a collaboration works in detail. You can find our contact details here.
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