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Critical Incident Technique – What is it?

Author: Minh Nguyen

Reading time:

Sep 2023

Especially for existing products that are already established on the market and are now to be further developed, changes are time-consuming and expensive.

How does the method work?

The Critical Incident Technique is a method that allows to find out very precisely which moments in the handling of a product really stayed in the user’s mind.


The Critical Incident Technique answers these questions

  • Where do problems (e.g. errors, waiting times, getting “lost”) occur when using my product?
  • How does the use of my products change over time?
  • Is there anything about my product that annoys or excites my users?
  • Does the design of my interface distract the user from their task (e.g. monitoring or driving a vehicle)?


How does the method work with us?

Let us find out together whether a Critical Incident Technique is the right method for your issue and how a collaboration works in detail. You can find our contact details here.


Not the right method for your question?

In our method assistant we have compiled the most important methods for the most typical questions. Try out the method assistant and find exactly the right method for your question: Click here for the method assistant.

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